Privacy Policy

Last updated: April 22, 2026

Can to Curb ("we," "our," or "us") operates the Can to Curb mobile application and website (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, and password when you register.
• Profile Information: Profile photo, service address, and ID verification documents (for providers and customers).
• Location Data: GPS coordinates when the app is in use, to enable booking and real-time tracking features.
• Payment Information: Payment card details are processed and stored securely by Stripe. We do not store full card numbers on our servers.
• Usage Data: Booking history, messages, reviews, and app activity.
• Device Information: Device type, operating system, push notification tokens.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Connect customers with service providers for trash can moving services
• Process payments and payouts securely via Stripe
• Provide real-time GPS tracking during active bookings
• Send push notifications for booking updates, reminders, and promotions
• Verify identity for safety and trust purposes
• Respond to support requests and resolve disputes
• Improve the Service and develop new features
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share your information only in the following circumstances:

• Between Customers and Providers: Limited profile information (name, rating, location during active jobs) is shared to facilitate bookings.
• Stripe: Payment information is shared with Stripe for processing. Stripe's privacy policy applies to their handling of your data.
• Legal Requirements: We may disclose information if required by law or to protect the rights and safety of our users.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred as a business asset.

4. Location Data

We collect your device's GPS location while the app is in use to enable core features such as booking and real-time provider tracking. Location data is not collected in the background when the app is closed. You can disable location access at any time in your device settings, though this will limit certain app features.

5. ID Verification

We collect photos of government-issued IDs (such as a driver's license or state ID) from customers and providers for identity verification purposes. These images are reviewed by our administrative team and stored securely. We do not share ID documents with third parties except as required by law.

6. Push Notifications

We send push notifications for booking confirmations, status updates, trash day reminders, and promotional messages. You can disable push notifications at any time in your device settings or within the app's notification preferences.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us at the address below.

8. Security

We implement industry-standard security measures including encrypted passwords, HTTPS transmission, and secure payment handling via Stripe. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications
• Data portability

To exercise these rights, contact us using the information below.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at the address below.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.